At Luxury Style Store, we want you to be completely satisfied with your purchase of our elegant vintage-inspired and contemporary women’s fashion. If for any reason you’re not happy with your order, we’re happy to offer returns or exchanges within 15 days of receiving your items.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Swimwear (including one-pieces, high-waisted bottoms, and swim accessories)
  • Graphic Tees with printed designs
  • Final sale items (clearly marked in product description)
  • Items without original tags or packaging
  • Personalized or altered items

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your order number and details about the product you’d like to return or exchange.
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package your return – Securely pack the item(s) in their original packaging, including all tags and accessories. Include a copy of your order confirmation or packing slip.
  4. Ship your return – Send the package to our returns center at:
    Luxury Style Store Returns
    1064 Park Street
    San Francisco, CA 94107
    USA

    Note: We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

  5. Wait for processing – Once we receive and inspect your return, we’ll notify you via email about the approval or rejection of your refund/exchange.

Refund Information

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within:

  • Credit card payments: 5-10 business days
  • PayPal payments: 3-5 business days

Note: Original shipping charges are non-refundable. For exchanges, you will be responsible for paying the shipping costs for sending the new item to you.

Exchange Policy

We’re happy to exchange items for a different size or color, subject to availability. To process an exchange:

  1. Follow the same return process outlined above
  2. Clearly indicate in your email that you would like an exchange and specify the desired size/color
  3. Once we receive your return, we will ship the exchanged item to you

Note: If the item you wish to exchange for is more expensive, you will need to pay the difference. If it’s less expensive, we will refund you the difference.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective item).

For international returns, please note that any customs fees, taxes, or duties are non-refundable through Luxury Style Store.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage/defect and your order number. We will arrange for a replacement or refund at no additional cost to you.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Dear Luxury Style Store Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return/exchange:
– [Product Name]
– [Color]
– [Size]
– [Quantity]

Reason for return/exchange: [Please specify reason]

For exchanges, I would like to exchange for:
– [New Product Name if different]
– [New Color]
– [New Size]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Contact Us

If you have any questions about our Returns & Exchanges policy, please don’t hesitate to contact our customer service team:

Email: [email protected]
Business Hours: Monday-Friday, 9am-5pm PST

We appreciate your business and want to ensure your complete satisfaction with every Luxury Style Store purchase. Our elegant vintage-inspired and contemporary fashion is designed to make you look and feel your best, and we stand behind the quality of our products.